In Room Dining Service - Server

The Broadmoor is the world’s longest-running Five-Star, Five-Diamond Resort. We invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

About the role

As an In-Room-Dining Server, you will deliver food, drinks, and fine-dining meals directly to guest rooms with flawless etiquette. Core duties include taking and inputting precise orders, setting up upscale bedside or table arrangements, offering menu and wine knowledge, and clearing service items while maintaining discretion from hallways and guest rooms.

Responsibilities

• Take, record, and input guest food and beverage orders accurately via the hotel system.
• Verify kitchen items against orders before transport.
• Transport trays or carts to guest rooms promptly, ensuring optimal food temperature and presentation.
• Set up meals elegantly inside the room according to hotel standards.
• Provide polished, anticipatory service, explain menu items or preparation methods, and handle special dietary requests or VIP amenities.
• Return to hallways or guest rooms at designated times or upon request to clear and remove trays and carts quietly and efficiently.
• Keep pantry areas, equipment, carts, and hotboxes clean, sanitized, and fully stocked with silver, glassware, and linens.
• Set up and deliver coffee breaks to various meeting rooms and executive offices.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Requirements

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. (All employees operating Broadmoor vehicles must be at least 18 years of age.)
• Ability to utilize Microsoft Office tools for documentation and email communication.
• Strong command of food menus, coffee service, spirits, and fine wines.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

Skills

• Highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution, and ability to work in a fast-paced environment.

Benefits

• Comprehensive health and dental insurance.
• 401(k)-retirement plan.
• Exclusive local discounts.

Pay

$18.00 / hour