In-Room Dining Server - Full-time

Job Summary

The In-Room Dining Server – Full-Time is responsible for delivering food and beverage orders to guest rooms in a timely, accurate, and professional manner. This role ensures all orders are properly presented, set up according to service standards, and billed correctly.

Job Specifications

• Onsite: Black Desert Resort

• Shift & Schedule Availability: Year-Round / Full-Time

• Pay Rate: $8.00/hour plus portion of service charge and tips. Individual compensation decisions are based on a variety of factors.

Responsibilities

• Deliver food and beverage orders to guest rooms promptly and accurately.

• Set up in-room dining trays, tables, and service equipment according to resort standards.

• Provide a professional and courteous introduction when entering guest rooms.

• Review orders with guests to ensure accuracy and satisfaction.

• Maintain cleanliness and presentation of trays, carts, and service equipment.

• Retrieve trays and service items from guest rooms in a timely manner.

• Process guest checks, ensuring accurate billing and posting to room folios.

• Maintain knowledge of menu offerings, ingredients, and preparation methods.

• Clock in with the kitchen and IRD team to ensure proper timing of orders.

• Aid with order taking, answering phones, and entering orders into the POS system as needed.

• Maintain organization and cleanliness of IRD service areas and storage spaces.

• Follow all food safety and sanitation standards.

• Handle guest requests, special accommodations, and service recovery professionally.

• Uphold Black Desert Resort’s ultra-premium hospitality standards.

• Perform other duties as assigned.

Qualifications

• Previous experience in food and beverage service, preferably in room service or fine dining.

• Strong communication and guest service skills.

• Ability to work independently and manage time effectively.

• Knowledge of POS systems and order entry preferred.

• Strong attention to detail and presentation.

• Ability to carry trays and navigate guest floors efficiently.

• Ability to work flexible hours including mornings, evenings, weekends, and holidays.

Benefits

• Health insurance

• 401K with company match

• Employee dining room

• Paid time off

• Exclusive resort discounts

• Complimentary employee hotel stay program