In Room Dining Server- Bottleworks Hotel

Bottles Works Hotel

The 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

Perks of the Job

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

Your Role in Creating GeronimoMents

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

In Room Dining Server

• Serve customers and extend great customer service by providing information to help with food and beverage selections, presenting order choices, and maintaining a great dining experience by promoting a warm and friendly atmosphere.
• Take customers’ food and beverage orders
• Set tables/trays/carts to type of food and beverage ordered and to hotel service standards
• Ensure that all orders are accurate and brought to each room in a timely manner
• Follow up with guests to ensure satisfaction with food and beverages
• Clean and remove tables/trays/carts from guest rooms and corridors
• Suggest appetizers, meals, and beverages to customers based on the menu and specials
• Confirm orders with the chefs and bartenders whenever a clarification is requested
• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
• Detailed knowing and understanding menus and beverage lists
• Maintain cleanliness standards in server station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
• Reports cleanliness and maintenance issues to the immediate supervisor
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
• Respect all of your co-workers and managers
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
• Present a clean and professional appearance at all times
• Have fun at work; leave baggage at the door; come to work with a positive attitude ready and willing to help create a fun and memorable experience for our guests
• Other duties as assigned, requested, or deemed necessary by management

Requirements

• One year server experience preferred
• Basic math skills required, must be able to add, subtract, and count change back to customer
• Strong customer service and oral communication skills
• Must be 18 years of age
• MICROS and Square POS Systems MANDATORY REQUIREMENT

U.S. Work Authorization (required)

Salary Description

$10.00 per hour