In Room Dining | Server AM Part Time
Omni Hotels & Resorts · Fort Lauderdale, FL · 3 mo ago
ManagementPart-time
JOB PURPOSE
The job purpose is to provide exemplary service to all guests according to Omni standards.
Essential Job Functions
- Adhere to all Omni rules, policies, procedures, and standards
- Greet guests by utilizing the All-In impression standards set forth by Omni
- Set tables according to type of event and service standards as directed by leadership
- Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections
- Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
- Record transaction in MICROS system in a timely manner
- Adhere to cash handling standards
- Ensure satisfaction with each food course and/or beverage
- Present accurate check to guest and process payment
- Maintain cleanliness of work areas throughout the day
- Station set-up and breakdown/side-work
- Perform any other duties as assigned by leadership
Qualifications
- Minimum 1 year serving experience
- Must acquire TIPS and ServSafe certifications
- Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
- Previous Cash Handling Experience Required
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- Ability to accurately and efficiently input information into MICROS
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
- Excellent customer service, service recovery and problem-solving skills
- Must be able to work a variety of shifts, including weekends and holidays
Environment & Position Analysis
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms
- Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments
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