In-Room Dining Server - $11.00 /hr. +tips (Hotel Emma)

About the Role

Deliver food and beverage orders to guest rooms and suites according to hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Follow established procedures and systems when carrying out side and set-up duties.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests’ requests.
• Maintain positive internal and external guest relations at all times.
• Follow hotel grooming guidelines and take pride in personal appearance.
• Be familiar with all hotel services, features, and local attractions to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction and involving a manager when necessary.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all alcoholic and non-alcoholic beverages, brands, and descriptions available in Room Service.
• Maintain knowledge of wine/champagne characteristics, glassware, and garnishes for drinks.
• Maintain complete knowledge of all menu items, including preparation methods, ingredients, sauces, preparation time, garnishes, presentation, and prices.
• Maintain complete knowledge of guest room layout, locations, and room numbers/names.
• Strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes.
• Knowledge of daily house count, arrivals/departures, and VIPs.
• Knowledge of scheduled in-house group activities, locations, and times.
• Maintain knowledge of point-of-sale (POS) system and manual systems; access all functions as specified.
• Communicate with all staff members and liaise with associated departments.
• Complete all daily and weekly duties efficiently and effectively.
• Set up and maintain proper mise en place; inform supervisor of any shortages.
• Take guests’ food and beverage orders using suggestive selling techniques and following departmental standards.
• Ensure accuracy of guest name and room number for each order; input orders into the system and ensure authorization for room charges.
• When the system is down, obtain manual checks and follow all accounting procedures.
• Ensure timely set-up and delivery of orders.
• Input charges for amenity orders and coordinate delivery with servers following departmental procedures.
• Organize, input, and distribute advance orders and door-knob menu orders according to departmental procedures.
• Settle all checks opened under own ID number and before leaving, following proper cash handling procedures.
• Adhere to all payment, cash handling, and credit policies/procedures.
• Follow all finance regulations regarding voids, allowances, and entertainment.
• Check all hotel guestrooms for ice box consumption, accurately charge guest accounts, and restock appropriately.
• Post charges in POS and maintain accurate, detailed reports of all transactions.
• Maintain cleanliness and organization of the work area.
• Maintain accurate inventory of all products daily.
• Perform weekly and monthly product checks, ensuring expired items are removed, counted, and recorded.
• Perform all other reasonably required job-related duties.

Requirements

• High school diploma or equivalent.
• Minimum two years of previous experience in a luxury or ultra-luxury environment.
• High-volume telephone call experience is an asset.
• TABC and food handling certifications.
• Experience with luxury/5-diamond hotel room service is a plus.