In Room Dining Order Taker - AM

Overview

The Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts!

Responsibilities

• Answer all in-room dining calls promptly and professionally using proper phone etiquette
• Accurately take guest orders, including special requests and dietary restrictions
• Enter orders into the POS system with precision and attention to detail
• Upsell menu items, specials, and beverages to enhance guest experience
• Cookout with kitchen and service staff to ensure timely and accurate order delivery
• Maintain order status and follow up to ensure quality and guest satisfaction
• Handle guest inquiries, concerns, and complaints in a courteous and efficient manner
• Maintain knowledge of menu items, ingredients, allergens, and daily specials
• Ensure all orders meet hotel standards and service timelines
• Assist with administrative tasks as assigned to include order tracking and reporting
• Complete assigned side work to include: polishing and rolling silverware, polishing glassware, amenity set up, delivering food and amenities, and set up of trays and orders

Qualifications

• Knowledge and understanding of food menu, wine list, and beverage menu
• Ability to multi-task in a high paced environment
• Be able to make quick decisions and possess good judgment
• Excellent communication and interpersonal skills
• Must be TABC certified
• Intermediate level Micros skills