In Room Dining Coordinator

About the role

Four Seasons Hotel Westlake Village is seeking an In Room Dining Coordinator to join their dynamic team. The ideal candidate is highly organized, able to multitask efficiently, and thrives in a fast-paced, upscale environment. This role plays a key part in delivering exceptional service by accurately taking and coordinating guest orders with professionalism and attention to detail.

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describing the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality;
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Cooking and serving food and beverages in accordance with established procedures and standards.
• Cooking and serving food and beverages in accordance with established procedures and standards.

Requirements

• High school education or equivalent experience
• Minimum of one year food service or related work experience
• Ability to communicate professional and accurately via telephone
• Open availability is required
• Availability to work weekends and Holidays

Qualifications

• Successful candidate must possess legal work authorization in the United States

Skills

• Excellent communication skills
• Attention to detail
• Ability to multitask
• Customer service orientation

Benefits

• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• Laundered Employee Uniform
• Employee Assistance Program
• Investment in your Wellbeing
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Pay

Hourly Range: $20.51

Schedule

Part time position

Benefits

• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• Laundered Employee Uniform
• Employee Assistance Program
• Investment in your Wellbeing
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Contact

To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf