In-Room Dining Busser

About the Role

The In-Room Dining Busser at Maybourne Beverly Hills Hotel plays a vital role in providing a personalized and seamless experience for guests through in-room dining services. This position also assists in managing and restocking minibars while maintaining complete knowledge of and compliance with all departmental policies, service procedures, and standards.

Responsibilities

• Assist in the setup and preparation of in-room dining orders, ensuring presentation and timing meet the hotel's luxury standards.
• Deliver orders and requests to guest rooms with professionalism, efficiency, and attention to detail.
• Provide warm and courteous service to guests, responding promptly to inquiries and requests.
• Maintain a polished appearance and uphold the highest standards of professionalism while interacting with guests.
• Clear tables, remove used dishes, and reset tables promptly to ensure a clean and inviting dining environment.
• Monitor and restock in-room amenities and supplies as needed.
• Work closely with the culinary team to coordinate timely delivery of food and ensure all special requests are accommodated.
• Communicate effectively with the kitchen to maintain smooth operations.
• Ensure all in-room dining items meet quality standards before delivery.
• Report any issues or discrepancies in orders promptly to maintain guest satisfaction.
• Adhere to hygiene and safety protocols, including proper food handling and sanitation practices.
• Maintain cleanliness and orderliness in all in-room dining areas.
• Provide personalized and professional service for minibar selections, inquiries, and requests.
• Regularly check and restock minibars, ensuring items are fresh, organized, and aligned with hotel standards.
• Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
• Accurately record and charge guests for minibar consumption, following established billing procedures.

Requirements

• High School Diploma or equivalent education required.
• Minimum of one year of experience in Food and Beverage, preferably in In-Room Dining.
• Minimum of one year of experience in customer service.
• Exceptional guest recovery skills.
• Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
• Must be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly and understand guests' service needs.
• Work cohesively with co-workers as part of a team with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to be well-organized, maintain concentration, and think clearly when providing service.
• Proven ability to maintain good coordination and timing while serving orders quickly.
• Ability to exert physical effort in transporting food and beverages to guests.

Qualifications

• Required to speak, read, and write English; fluency in other languages preferred.
• Minimum 21 years of age to serve alcohol.
• Must possess RBS ABC Certification.
• Must possess Food Handler’s certification.
• Must be flexible and have open availability; holidays and weekends are not negotiable.

Physical Requirements

• Regularly required to stand and walk for extended periods, twist at the neck and trunk, bend at the waist, stoop, kneel, crouch, or crawl.
• Occasionally required to reach with hands and arms, reach overhead, above shoulders, and horizontally.
• Use hands to handle objects, tools, and operate service equipment.
• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects.
• Vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be physically able to lift up to 50 lbs. and carry heavy trays and equipment, as well as delicate china and barware.
• Ability to endure abundant physical movements throughout work areas.
• Job requires indoor and outdoor service in fluctuating weather.

How You Demonstrate Your Talent

• Go the EXTRA mile in our efforts.
• Be RESPECTFUL to our guests and colleagues.
• Deliver service in a CARING fashion.
• Be OUTSTANDING.
• Express your own personality – Create your LEGACY.
• Be your NATURAL SELF – Be genuine and sincere with guests and colleagues.

About the Company

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory, and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels. Our hotels have histories that stretch back over a century, and while each retains its timeless appeal and individual nature, we are committed to ensuring they remain in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Benefits

• Medical/Dental/Vision Insurance
• Company-matched 401(k) plan
• Company-matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program