In Reach Coach

Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

About the role

Trillium Health Resources has a career opening for an In Reach Coach to join our team! The In Reach Coach is responsible for Diversion and In Reach activities for the TCL Special Healthcare Population with Serious and Persistent Mental Illness (SPMI) residing in Adult Care Homes, State Hospitals, Correctional Institutions and various community settings by providing education about community resources, services, supports and TCL permanent supportive housing. The In Reach Coach ensures members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that helps to establish positive outcomes for members and facilitate community integration.

Responsibilities

• Engage members who meet criteria for TCL special needs population to provide education about permanent supportive housing, supports, services, and other community resources.
• Partner with Diversion staff, Transition Coordinators, and Next Step Rehousing Team to facilitate transition planning and progression through the TCL process for those members who desire permanent supportive housing in the community.
• Collaborate with Trillium Integrated Care Nurse, OT, COTA and Clinician to identify complex care needs and clinical service linkage needs.
• Facilitate community integration, link to services and provide education and support for those members who choose not to transition to permanent supportive housing in the community.
• Utilize person-centered planning methods/strategies to gather information, to get to know the members and legally responsible persons to adequately address specific needs of the individual.
• Provide education and support to members and guardians in learning about and exercising rights and responsibilities.

Qualifications

• High School Diploma or GED.
• Be a person with (1) year lived experience with a behavioral health condition and/or substance use.
• Lived Experience is defined as living in recovery with mental illness and/or substance use disorder.
• North Carolina Peer Support Specialist Certification.
• Must have a valid driver’s license.
• Must reside within Trillium’s Southern Region, which includes the following counties: Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, and Scotland.
• Must be able to travel within catchment as required.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.

Pay

$42,682 - $54,205

Office Location: Remote within Trillium’s Southern Region