In-House Tailor

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
• Show strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting
• Adopt a customer-centric approach, understanding and showing enthusiasm for the product and brand
• Press, steam, and spot clean garments/merchandise as necessary
• Maintain quality control guidelines and garment inspection standards
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
• Complete any rush orders, special requests, and escalated situations
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Identify and communicate possible quality discrepancies, both from factory and vendors
• Absorb and assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
• Teach customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

Requirements

• High level of applied tailoring skills
• Ability to complete all alterations needed in store
• Ability to bridge communication between Showroom staff and tailors
• Strong desire and aptitude to develop, learn, and grow through hands-on experience
• Proficiency in Word, Excel or Google Docs is a definite asset
• A strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail is an advantage
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
• A high level of ownership, accountability, and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• A desire to work in a fast-paced environment guided by iterative learning and team engagement
• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms