In-House Tailor

Responsibilities

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed.
• Show strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting.
• Achieve a customer-centric approach, understanding and showing enthusiasm for the product and brand.
• Press, steam, and spot clean garments/merchandise as necessary.
• Maintain quality control guidelines and garment inspection.
• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner.
• Complete any rush orders, special requests, and escalated situations.
• Cultivate customer relationships to create loyalty and foster brand ambassadors.
• Identify and communicate possible quality discrepancies, both from factory and vendors.
• Absorb customer fittings during high traffic situations at the Showroom at Manager’s discretion.
• Assist with educating customers and Showroom personnel on proper fitting techniques.
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate.
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately.
• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times.

Requirements

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors.
• Strong desire and aptitude to develop, learn, and grow through hands-on experience.
• Proficiency in Word, Excel, or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fields.
• Previous experience in Fashion Retail is an advantage.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• A high level of ownership, accountability, and initiative.
• Flexibility to work retail schedules such as weekends, evenings, and holidays.
• A desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills.
• The ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.