In-House Sales Support Representative

Overview

We are seeking a motivated and detail-oriented In-House Sales Support Representative to join our sales team. The ideal candidate will provide high-quality support to our sales representatives, ensuring smooth operations and contributing to the overall success of the sales department.

Key Responsibilities

• Sales Support
• Answer basic sales questions from customers and potential clients.
• Log customer data and track customer orders accurately.
• Provide exceptional support to the sales team, taking pride in a job well done.
• Input data into the computer system and maintain accurate records.
• Respond to customer inquiries via phone, email in a professional manner.
• Process sales orders and coordinate with other departments to ensure timely delivery of products and services.
• Cordination
• Plan, organize, prioritize, and coordinate sales activities.
• Schedule and coordinate sales meetings, conferences, and travel arrangements for the sales team.
• Collaborate with the marketing department to develop sales materials and promotional campaigns.
• Reporting and Analysis
• Generate and maintain sales reports, analyzing data to provide insights to the sales team and management.
• Maintain and update sales forecasts, ensuring accurate and timely reporting.
• Customer Relationship Management
• Build and maintain strong relationships with customers, providing exceptional service and support.
• Handle customer complaints and issues, working towards quick and effective resolution.
• Identify opportunities for upselling and cross-selling to existing customers.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in a sales support or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive attitude.

What We Offer

• Competitive salary and benefits package.
• 401K.
• A supportive and collaborative work environment.
• The chance to be part of a dynamic and successful sales team.