In-House Mortgage Processor I

We’re always looking for bright individuals to join our growing organization. As part of the First Financial Family, we invest in your development and provide a dynamic work environment where you’re challenged, valued, and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

This is an in-office position in Abilene, Texas, United States.

Responsibilities

• Create and deliver loan disclosures to customers in a timely manner while ensuring accuracy and compliance.
• Order and review documents needed for a complete loan package (credit report, flood, appraisal, title work, etc.).
• Review each loan file to verify that documents are present, accurate, and complete.
• Ensure that loans are compliant with Federal and State law as well as with Bank policy.
• Perform complex and confidential administrative functions including but not limited to: organizing files, data entry, and maintaining accurate records.
• Process and respond to all incoming methods of communication.
• Adapt to change in the work environment, manage competing demands, and handle frequent changes.
• Perform all other duties as assigned.
• Actively participate in the Customer Service First sales and service culture, support the values of the Organization, and follow established Bank policies and procedures.

Requirements

• High school graduate or equivalent certification with 18 months of administrative experience is required.
• Bachelor’s degree is preferred and may substitute for experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with ability to discuss complex loan scenarios.
• Ability to work on deadlines with great attention to detail.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• The ability to think critically and find alternative solutions.
• Proficient with or the ability to quickly learn loan processing software or other lending systems.
• Proficient with Microsoft Office Suite or related software.

Skills

• Limited contact with customers, frequent contact with regional loan officers, lending assistants, other departments, title companies, etc.
• Ability to function efficiently and effectively under deadlines while maintaining a professional and mature demeanor.
• Exercise independent judgment and decision-making in routine situations.
• Ability to sit for extended periods of time for most of the workday.
• Assist with routine problems and resolve or refer to supervisor or other departments as needed.