Mortgage Processor I

About the role

The Mortgage Loans Processor is accountable for a pipeline of residential mortgage loan applications from the time that the application has been completed to closing. The Processor will collect information needed for the Underwriter to render a credit decision, collect and review "stipulations" for accuracy (income, assets, insurance, etc.), order 3rd party services such as title insurance, appraisals, verification of employment, and understand regulatory disclosure timelines and division underwriting guidelines and required documentation. The Processor will communicate in writing and verbally with internal business partners, third parties and mostly the applicant. The Processor is responsible to ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations, and ensure that loans requiring escalation are brought to management's attention.

Responsibilities

• Manage a pipeline of various numbers of loans efficiently and deliver excellent customer experience
• Proactive gathering and review of underwriting documentation from the applicant and any applicable third parties
• Timely submission of underwriting conditions to the Underwriter
• Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addressed
• Reviewing file documentation for missing or erroneous information
• Maintain all required documentation pertaining to assigned loans within the loan origination system
• Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant
• Regular pipeline follow-up within the company standards
• Ensure that the appropriate levels of mortgage insurance are obtained where applicable
• Review loan documentation to ensure that it meets the conditions set forth by Underwriting
• Process and close, at minimum the expected number of loans each month

Qualifications

• Bachelor's degree (preferred) or equivalent relevant job experience
• Minimum of 2 years' mortgage processing experience
• A strong understanding of the mortgage process flow
• Must have strong organization skills
• Demonstrate proven track record of proactive problem solving
• Must have the ability to multi-task in a high volume and high paced environment
• Must be customer focused and dedicated to delivering a "stellar" customer experience
• An understanding of residential mortgage products
• A general understanding of underwriting guidelines for product suite offerings
• Must be able to perform at a high level with minimal supervision
• Must have excellent written and oral communication skills
• Must have track record of building strong internal and external partnerships
• Excellent communication and customer service skills
• Extremely proactive in responding to customer or business partners' needs

Pay

Salary Range: $38,099.00 - $62,591.75

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Flexible spending accounts (FSAs) and health savings accounts (HSAs)
• Wellness programs
• Paid parental leave
• Military leave
• Vacation and other paid time off
• Sick leave in accordance with applicable state laws
• Paid holidays