In-House Marketing Representative / OPC - Somerpointe Resorts

About the role

The Concierge's primary role is to assist in procuring bookings for timeshare presentations. From booking guests for shows to executing marketing strategies, to providing excellent service, this position encompasses a spectrum of responsibilities. While an entry position, there are definite possibilities of advancement within the company for exceptional employees.

Responsibilities

• To procure bookings for timeshare sales presentations.
• To conduct face-to-face marketing presentations sharing the benefits of attending a vacation ownership sales presentation.
• Responsible for calling assigned leads (pre arrivals) for the purpose of scheduling In-house/ FL Tours.
• To call In House Guests for the purpose of scheduling In-house/FL Tours.
• To proactively pursue eligible guests on-site to preview through direct purchase of a mini-vacation package.
• To complete required paperwork and data-entry accurately and completely for each package sale.
• To provide location-related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information.
• To assist booking guests for shows to executing marketing strategies while providing excellent service.
• To complete a spectrum of responsibilities assigned by manager.
• To ensure the marketing process is adhered to once the initial training is complete.
• To maintain marketing results at an acceptable level as determined by management.

Requirements/Qualifications

• Possess excellent customer-relations skills.
• Superb organizational skills.
• Knowledge of the city and surrounding areas.
• Able to project a positive attitude and image at all times.
• Flexible with schedule and work time.
• Possess proficient knowledge of computer programs, i.e., Microsoft Word, Excel, and Outlook.
• To assist resort guests with entertainment needs such as shows, adventure tours, dining information, transportation, etc.
• To develop product knowledge and show a learning aptitude to improve your performance.
• To reviews package & tour information with guests if needed.
• Position requires a Timeshare Sales Marketing Agent License or ability to get one.

Physical Requirements

• Work Posture Requirements:
  • Sitting: N/A
  • Standing: Constantly
  • Walking: Occasionally
  • Driving: N/A
  • Bending (from waist): Occasionally
  • Crouching (squat): N/A
  • Kneeling: Occasionally
  • Crawling: N/A
  • Climbing (stairs): Occasionally
  • Climbing (ladder): N/A
  • Twisting: Occasionally
  • Reaching: Occasionally
  • Wrist Motion: Constantly
• Carrying Requirements:
  • Items Carried: N/A
  • Distance: Click here to enter text.
  • Times Per Day: Choose an item.
  • Maximum Weight: Choose an item.
• Moving/Lifting Requirements:
  • Items Moved/Lifted: Boxes
  • Times Per Day: Occasionally
  • Maximum Weight: 25 LBS
• Moving/Lifting Levels/Heights:
  • Inside/Outside: No
  • Hot/Cold Temperatures: No
  • Wet: No
  • Noise: Yes
  • Power Equipment: No
  • Traffic Hazards: No
  • Chemical Hazards: No
  • Heights: No
  • Dust: No
  • Close Quarters: No
  • Fumes/Odors: No