In-House Marketing Concierge

About the role

Vacation Village Resorts by Vacatia seeks an In-House Marketing Concierge to support marketing initiatives, engage prospective and current owners, and generate awareness and interest in Vacatia’s vacation ownership offerings.

Responsibilities

• Schedule and book presentation tours for guests and visitors.
• Contact pre-arrival guests, in-room guests, and owner referrals via phone to invite them to presentations.
• Check in guests/owners and provide exceptional customer service.
• Complete necessary paperwork (daily call logs, reservation forms).
• Maintain accurate system records and adhere to gifting procedures and limits.

Requirements

• 1+ years of experience in marketing or sales in timeshare or vacation ownership industries preferred.
• Proven ability to support and engage customers, and contribute to measurable results.
• Strength in communication, collaboration, and customer service.
• Ability to manage multiple priorities, adapt to changing needs, and deliver high-quality work.
• Basic computer knowledge.

Qualifications

• Passion for vacation ownership and a drive to succeed.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Communication and interpersonal skills.
• Time management and multitasking abilities.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K with Match
• Life insurance and Accidental Death and Dismemberment (AD&D) insurance
• Paid Time Off
• Wellness Program (subject to provider availability)
• Employee Assistance Program
• Tuition Reimbursement Assistance
• Employee Discounts (Tickets at Work, Perks at Work)