In-House Marketing Agent

About the role

The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.

Responsibilities

• Generates customer excitement regarding our product
• Invites Owners to attend an Owners’ Update
• Invites Non-Owners to attend a sales presentation for Capital Vacations
• Assists guests and Owners with on-site and off-site needs
• Provides guests and Owners with a smooth, friendly, efficient check-in experience
• Understands qualifications and company policies and procedures
• Maintains up-to-date knowledge of the content of local shows, attractions, and locations
• Complete all necessary paperwork and reports accurately, completely and legibly
• Responsibly handles cash
• Maintains production at or above minimum performance standards
• Answers telephones-inbound and outbound calling
• Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity
• All other duties as assigned

Requirements

• High School Diploma/GED
• OPC or In-House experience preferred

Skills

• Excellent customer service skills
• Must be highly motivated with a positive attitude
• Must be able to use Microsoft Office and have knowledge of computer basics
• Attention to detail and organization skills
• Basic math skills
• Excellent verbal and written communication skills
• Sales knowledge
• Positive attitude and willingness to help others
• Flexible schedule–nights, weekends and holidays are required

Schedule

Additional hours may be necessary to meet goals or cover shifts; regular hours and weekend travel up to 25%.