In House Dispatch Specialist

About the role

Dry Force is seeking driven, service-minded professionals with emergency-services experience to join our In-house Dispatch Team. As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be part of a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.

Responsibilities

• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to the appropriate departments.
• Act as a calm, supportive liaison during often stressful situations for our clients.

Requirements

• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.
• High School Diploma or GED required.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.
• Flexibility in working varied shifts, including holidays and surge periods.

Qualifications

We're looking for courteous, professional, and customer-service-oriented individuals who are strong communicators, thrive in fast-paced environments, and are motivated team players driven by goals and accountability. Candidates should be committed to upholding the mission and culture of Dry Force.

Schedule

• Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly.
• Shifts: Vary between 7:00 AM and 10:30 PM (e.g., 7:00 AM–3:00 PM, 1:30 PM–10:30 PM). No fixed recurring schedule; shift times vary based on company needs and team availability.
• Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week.

Benefits

• Competitive pay with bonus structure.
• 100% employer-paid health insurance (employee coverage).
• Life Insurance ($25k, employer-paid after 90 days).
• Short & Long-Term Disability.
• 401(k) with company match (after 90 days).
• 6 Paid Holidays + 1 Floating Holiday (after 90 days).
• PTO/Vacation (after 1 year).

About the company

Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We're a growing force in the restoration industry—and we're looking for people who want to grow with us.