Dispatch Specialist

Essential Duties and Responsibilities

• Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Relays information such as work orders or other messages to and from crews, supervisors or other personnel.
• Utilized telephones or text messages to contact employees or emergency personnel.
• Speaking with supervisors or customers to resolve problems, requests for services or equipment.
• Prepares daily work such as schedules.
• Prepares work orders for crew or receiving work orders from work crews.
• Maintains communications within company assigned territories.
• Maintains and organizes work requests, customer requests, completed work requests, charges for work.

Education and Experience

• High school diploma or GED.
• Minimum of 1 to 2 years in dispatching, schedule coordination, or a fast-paced customer service environment.

Skills and Competencies

• Communication: Excellent verbal and written communication skills with a professional phone demeanor. Excellent customer service skills.
• Tech Savvy: Proficiency Microsoft Office, dispatch software, CRM systems, and mapping/GPS tools.
• Local Knowledge: Strong geographical familiarity with Pittsburgh, PA and tri state area.
• Multitasking: Proven ability to manage phone calls, radio traffic, and data entry simultaneously.

Benefits

• Medical, Dental & Vision Insurance
• PTO & Paid Holidays
• 401(k) with Company Match
• Short- & Long-Term Disability
• Life Insurance

Job Type

• Full-Time
• Remote
• Wednesday – Saturday (10 hour shifts, 4 days a week)

Why Join Don’s Appliances?

We are a trusted, family-managed business with a strong commitment to customer service and employee development. You’ll work with a supportive team and have the opportunity to make a direct impact on the customer experience. We offer competitive pay, comprehensive benefits, and the chance to grow with a leading company in the appliance industry.