In-Home Sales & Tech Support (Part-Time)

This is a local, in-home field role requiring daily travel to customer residences.

Pay

$23.95 hourly + mileage reimbursement + phone stipend + sales commission.

Schedule

This is a part-time role with afternoon and evening availability required.

• Most positions follow a standard 5-day schedule from 4:05 PM–9:00 PM (end time may vary based on customer needs).
• In select markets, a flexible 4+ day schedule may be available. Under this option:
  • You must provide 25 hours of availability each week across at least 4 days.
  • At least 1 of those days must fall on a weekend (Saturday or Sunday).
  • Shifts are scheduled between 12:05 PM and 9:00 PM.
  • You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs).
• If the flexible option is available in your market, you may choose between the two schedules.
• Schedule availability is essential for this role.

About the Role

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

• As a Field Sales Representative, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach.
• You’ll start with paid training to prepare you to work independently in the field.
• You’ll learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving.
• Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.

In the field, you’ll consistently put the Serve, Solve, Sell™ model into action by:

• Serve:
  • Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets.
  • Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve:
  • Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge.
  • Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Sell:
  • Leverage Asurion’s growing range of products to offer tailored solutions to customers.
  • Listen actively to identify customer needs and position products uniquely to meet those needs.
  • Use strong negotiation and communications skills—you know how to make a smooth pivot and are highly motivated to get it right and make the appropriate sale.

Requirements

• Comfortable working in a sales environment with set targets.
• A valid driver’s license and satisfactory driving record with at least 1 year driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline—this will include evenings, weekends, and holidays.
• A personal cellphone to keep in the know while on the job.
• Must be comfortable working around household pets.

Skills

• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths.
• Naturally outgoing individual who thrives in human interaction.

Note: Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required.

Benefits

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!
• Uncapped commissions based on your sales performance paid bi-weekly.
• Mileage reimbursement based on IRS guidelines paid weekly.
• $35 phone stipend paid monthly.
• 3 weeks paid training where your success is our top priority.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined).