In-Home Furniture Technician

Summary of Position

Ensures highest quality of product through inspection and repair in compliance with product handling and customer service standards in a safe, accurate, and efficient manner.

Essential Duties

• Inspect, evaluate, and repair of merchandise.
• Practice safe and secure material handling methods in accordance with product handling standards.
• Report errors found on documents to supervisor.
• Complete all documentation, including digital photos, neatly and accurately.
• Maintain accurate inventory of customer parts.
• Operate manual and mechanical equipment in a safe and efficient manner.
• Maintain a safe and clean work environment.

Required Skills And Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Able to complete paperwork in an accurate, neat and efficient manner.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge of GERS system preferred.

Education And Experience

• High school diploma or equivalent.
• Combination of education and experience.
• Mastery of wood, fabric and leather upholstery repair.
• Certified in bedding inspection in accordance with manufacturer guidelines.

Physical Demands

• Ability to communicate effectively with customers and co-workers using telephone.
• Ability to bend, stoop, reach, stand, push, pull and lift cartons weighing approximately 50 - 100+ lbs. repetitively.
• Ability to use vision to read documents and computer screen.
• Ability to use hands to type information into computer.

Supervisor Responsibilities

This position does not supervise others.

Work Environment

Residential Work

Schedule

Scheduled shift, may vary due to business needs