In-Flight Catering Coordinator

Responsibilities

• Handle a high volume of in-person, telephone, and email correspondence from an extensive variety of Operations Control and external contacts.
• Order and confirm all daily in-flight catering.
• Communicate to flight crews, team members, and vendors related to items that may impact all catering services transactions.
• Trouble-shoot potential service deviations because of flight schedule changes and proactively address to avoid disservice.
• Place last minute orders with vendors such as Door Dash or Grub Hub.
• Conduct various accounting related tasks including tracking, monitoring, and validating in-flight catering invoices and credit card transactions.
• Demonstrate knowledge of company products and programs.
• Work closely with third party catering vendors to ensure expectations are met.
• Possess the ability to interpret specific food and beverage industry and aviation catering information as it pertains to all daily tasks assigned.
• Provide daily quality assurance of all in-flight catering related transactions.
• Provide world-class service with every interaction held with all constituents.
• Perform other related duties as assigned by Manager.

Qualifications

• Associates degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a luxury service environment and/or food and beverage related hospitality industry.
• Must have working knowledge of Microsoft Office products and the aptitude to learn customized company software programs.
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
• Must be detail oriented and able to work productively, independently or within a team.
• Excellent oral/written communication and problem resolution skills are required.
• Successful candidate will maintain a high level of professionalism while multi-tasking various real time customer and catering services transaction demands in a fast-paced environment.
• Strong interpersonal, verbal/written, and presentation skills are necessary.
• Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays.