In Clinic Visit Facilitator- Surgical Specialties Clinic

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Surgical Specialties Care team in Edina, MN. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible position.

Schedule

Clinic hours of operation are Monday–Thursday: 7:00 AM–6:00 PM and Friday: 7:00 AM–5:00 PM.

Responsibilities

• Prepare patients for their appointments, including communicating with patients in advance to ensure medical records are collected, received, and available for the visit.
• Assist in the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for the visit, patient-reported medication review, vitals collection with an automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient connection to the provider for the visit and serve as a resource to ensure a positive patient/provider experience.
• Complete visit wrap-up, ensuring the after-visit summary is provided and patients are aware of recommendations for follow-up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, demonstrating comfort with in-person and virtual technologies.
• Assist with tasks that support the effectiveness and efficiency of the team, including scheduling, coordinating appointments, preparing schedules, and other delegated duties as assigned.

Requirements

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student.
• Successful completion of Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
• Knowledge of medical terminology.
• Experience with Epic Health Records.
• Telephonic customer service experience.
• Previous experience working in a healthcare setting.

Benefits

Fairview offers a generous benefit package, including but not limited to:

• Medical, dental, and vision plans.
• Life insurance, short-term and long-term disability insurance.
• Paid time off (PTO) and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

For additional information, visit Fairview Benefits.

Pay

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of the offer.