In-Clinic Enrollment Specialist (LCSW/MSW) (Sandy Springs, GA)

About the role

The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily’s Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment.

Responsibilities

• Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily’s platform and eligibility data.
• Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers.
• Serve as the in-office liaison between Phamily’s Care Management team and providers and clinical staff.
• Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities.
• Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability.
• Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases.
• Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement.

Requirements

• Education & Licensure: Master’s Degree in Social Work (MSW) required. Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Georgia.
• Experience: 3+ years in a healthcare, care management, or clinical social work setting. Experience working in primary care or value-based care environments preferred.
• Proven ability to communicate effectively with physicians, practice staff, and patients.
• Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs.

Skills & Competencies

• Strong interpersonal and communication skills, with ability to build trust quickly.
• Comfort working in fast-paced, dynamic environments and adapting to evolving workflows.
• Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms.
• Excellent organization and documentation habits.
• Empathetic, professional demeanor aligned with Phamily’s mission of patient-centered care.

Work Style & Logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

Compensation & Benefits

• Competitive compensation based on experience
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed

Culture & Principles

• Care: We put patients, clients, teammates, and outcomes first.
• Curiosity: We ask better questions, challenge assumptions, and keep learning.
• Clarity: We simplify complexity, communicate directly, and create alignment.
• Co-Creation: We collaborate across teams, perspectives, and disciplines.
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.