Import Specialist I

Job Description

Serves as the customer service liaison between the company and the customer(s). Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers.

• Buys relationships with customers
• Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs
• Traces shipments and re-routes freight accordingly
• Communicates and corresponds with CBP and the various PGAs to resolve routine issues
• Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties
• Cross-trains in additional responsibilities
• Handles confidential information

Required Qualification

• A high school diploma or GED
• 1+ year(s) of Customs brokerage experience
• Previous experience keying customs entries

Preferred Qualification

• Previous ocean and air experience
• Previous PGA experience

Pay

The hourly compensation for this position ranges from $19.00 to $24.00, depending on experience and education.

Competencies

• Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
• Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

Benefits

• Comprehensive health, dental, and vision plans
• Many excellent voluntary health and wellness benefits
• Generous paid time off, including paid holidays
• Promotes flexibility in your work environment to assure a positive integration of work and life