Import CHB Manager

Overview

The CHB Manager is responsible for overseeing the branch’s import and customs brokerage activities to ensure efficient service delivery and compliance with federal and international regulations. This role focuses on operational execution, team supervision, and supporting commercial initiatives through collaboration with internal stakeholders and clients.

Position Summary

The CHB Manager manages day-to-day import and brokerage operations to deliver cost-effective, timely, and accurate services aligned with customer commitments. They ensure consistent application of SOPs and compliance measures across all processes, maintain adherence to CBP, FDA, USDA, and other regulatory requirements, support audit programs and compliance training, partner with Sales and Branch leadership, support onboarding of new customers, supervise Import CHB supervisors and Entry Writer or Import Agent staff, assign responsibilities, monitor progress, ensure deadlines and quality standards are met, address operational issues promptly, serve as escalation point for complex brokerage matters, conduct staff training on CHB policies, SOPs, and regulatory updates, track and report KPIs such as entry accuracy, timeliness, and customer satisfaction, and identify areas for improvement and implement corrective actions as needed.

Responsibilities

• Manage day-to-day import and brokerage operations to deliver cost-effective, timely, and accurate services aligned with customer commitments.
• Ensure consistent application of SOPs and compliance measures across all processes.
• Maintain adherence to CBP, FDA, USDA, and other regulatory requirements.
• Support audit programs and compliance training for team members.
• Partner with Sales and Branch leadership to assist with customs-related services and provide input for RFPs.
• Support onboarding of new customers, ensuring regulatory requirements are met.
• Supervise Import CHB supervisors and Entry Writer or Import Agent staff; provide coaching, training, and performance feedback.
• Assign responsibilities, monitor progress, and ensure deadlines and quality standards are met.
• Address operational issues promptly and serve as escalation point for complex brokerage matters.
• Conduct staff training on CHB policies, SOPs, and regulatory updates.
• Ensure team members understand compliance requirements and operational best practices.
• Track and Report KPIs such as entry accuracy, timeliness, and customer satisfaction.
• Identify areas for improvement and implement corrective actions as needed.

Qualifications

• Bachelor’s Degree preferred; equivalent combination of education and experience will be considered.
• 5+ years of experience in international freight forwarding or customs brokerage, including 4+ years prior management experience.
• Customs Brokerage License Preferred; strong understanding of CBP regulations and import compliance standards.
• Proven experience in import and customs brokerage operations with a strong understanding of regulatory requirements.
• Understanding of TSA regulations and bonded warehouse operations.
• Strong knowledge of warehouse operations including cargo handling and customs compliance.

Essential Job Functions

• Skilled in data management, KPI analysis, and reporting.
• Effective communication and presentation skills for engaging internal and external stakeholders.
• Experience with logistics systems and software (Cargowise, Kewill, Descartes).
• Strong organizational, planning, and problem-solving abilities.
• Able to lift up to 25lbs.
• Able to travel overnight up to 10%.
• Able to travel and meet in office requirements.
• Able to identify operational risks and improvement opportunities.
• Capable of working in a high-pressure, dynamic logistics environment.
• Able to work flexible hours to accommodate international time zones and 24/7 operations.
• Able to work in an office environment majority of the time.
• Complete and assist with the completion of assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date.
• 401k with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• 7 Paid Holidays.
• Eligible for OT pay if applicable.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Equal Opportunity Employer

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.