Jobs · Customer Service · Texas

Import Agent II

Yusen Logistics · Grapevine, TX · 3 mo ago
Customer ServiceFull-time

Responsibilities

  • Manage the importation of goods by air, including securing customs release and delivery to the final destination
  • Break down consolidated freight shipments into house airway bills while ensuring accuracy of shipment data and AMS details
  • Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
  • Track shipments and provide updates to customers as needed
  • Prepare and submit required documentation to Customs Brokerage team (internal and external), including commercial invoices, bills of lading, and other relevant paperwork
  • Manage relationships with customers and provide customer service
  • Handle accounting processes as they apply to the break bulk department - prints invoices for HAWB amends incorrect air freight rates, transfer fees; revises prepaid/collect charges, files claims in case of damaged goods
  • Perform other duties and projects as assigned

Qualifications

  • Prior experience in freight forwarding, logistics, or a related field
  • Experience in Imports is highly desirable

Skills & Competencies

  • Mathematical Skills: Ability to perform basic mathematical calculations, such as calculating costs and rates
  • Other Skills: Excellent organizational and time management skills, Strong communication and interpersonal skills, Attention to detail and accuracy, Ability to work well under pressure and in a fast-paced environment

About Yusen Logistics (Americas)

  • Yusen Logistics is working to become the world’s preferred supply chain logistics company.
  • Their complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
  • As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Benefits

  • Medical, Dental, and Vision coverage starting the 1st of the month following start date
  • 401k with a company match
  • Standard 10 days PTO
  • Eligible for bonus plan
  • 7 Paid Holidays
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

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