Implementations - Advisor II

About the role

As an Implementations Advisor II on the Configure Digital implementation team, you will assist in providing leadership oversight to a variety of functions including implementation, training, consulting and support of digital banking software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the Advisor II will need to work on building relationships across various groups and levels of leadership across Fiserv to deliver solutions.

What you'll do

• Lead strategic and high-priority initiatives focused on implementations, training, consulting and configuration of Configure Digital software, Fiserv's next generation banking solution product. Implementations may be part of a larger conversion or a single product installation.
• Become a subject matter expert in the products, including being able to resolve moderate to complex product and/or technical issues.
• Provide leadership oversight and solve critical problems.
• Review project deliverables and ensure it meets acceptance criteria.
• Work on building relationships across various groups across Fiserv to deliver solutions.
• Engage directly with clients and client leadership at various project stages.
• Assess client business need, identify solutions, and manage requirements (within the defined Configure Digital solution).
• Manage product configuration setup and updates.
• Oversee specific cross-portfolio initiatives.
• Maintain and update documentation, as applicable.
• Manage multiple projects.
• Coordinate client schedules, hosted tenant provisioning, and core interface activities.
• Monitor project plan to meet expected timelines.
• Assist with managing client expectations.
• Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
• Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
• Walk clients through setup, testing and procedures, including conducting training and client presentations.
• Provide occasional after hours support, as well as ability to adjust shift and work additional hours to support client implementations.
• Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
• Assist with documentation / review of implementation procedures.
• Projects may also include data mapping, code validations, and go live support via phone or client onsite support.
• Perform other duties as assigned.

What you'll need to have

• 5+ years of experience with customer facing projects or in a client support role.
• Financial Services Industry experience.
• Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics).

What would be great to have

• Bachelor's degree in Computer Science, Management Information Systems, Finance, Accounting or Business.
• Fiserv core or Online Banking experience.
• Time management skills to work on multiple projects and effectively meet deadlines.
• Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications.
• Research and analytical skills to be able to problem solve issues and determine appropriate options for clients.
• Basic networking and data communication understanding is beneficial.