Implementations - Advisor II

About the role

As an Implementations Advisor II on the Configure Digital implementation team, you will assist in providing leadership oversight to a variety of functions including implementation, training, consulting, and support of digital banking software. Implementations may be part of a larger conversion or a single product installation. You will work on building relationships across various groups and levels of leadership across Fiserv to deliver solutions.

Responsibilities

• Lead strategic and high-priority initiatives focused on implementations, training, consulting, and configuration of Configure Digital software, Fiserv’s next-generation banking solution product.
• Become a subject matter expert in the products, including resolving moderate to complex product and/or technical issues.
• Provide leadership oversight and solve critical problems.
• Review project deliverables and ensure they meet acceptance criteria.
• Build relationships across various groups within Fiserv to deliver solutions.
• Engage directly with clients and client leadership at various project stages.
• Assess client business needs, identify solutions, and manage requirements (within the defined Configure Digital solution).
• Manage product configuration setup and updates.
• Oversee specific cross-portfolio initiatives.
• Maintain and update documentation, as applicable.
• Manage multiple projects and coordinate client schedules, hosted tenant provisioning, and core interface activities.
• Monitor project plans to meet expected timelines.
• Assist with managing client expectations.
• Act as liaison between various parties for projects involving multiple product offerings or interfaces for Fiserv and third-party vendors.
• Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Walk clients through setup, testing, and procedures, including conducting training and client presentations.
• Provide occasional after-hours support, as well as the ability to adjust shifts and work additional hours to support client implementations.
• Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
• Assist with documentation/review of implementation procedures.
• Perform data mapping, code validations, and go-live support via phone or client onsite support.
• Perform other duties as assigned.

Requirements

• 5+ years of experience with customer-facing projects or in a client support role.
• Financial Services Industry experience.
• Proficient core computer skills (e.g., Microsoft Office, moving files between systems, Windows basics).

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Finance, Accounting, or Business (preferred).
• Fiserv core or Online Banking experience (preferred).
• Time management skills to work on multiple projects and effectively meet deadlines.
• Strong communication skills, including written, oral, and presentation skills, to communicate project status, product details, and technical specifications.
• Research and analytical skills to problem-solve issues and determine appropriate options for clients.
• Basic networking and data communication understanding (beneficial).

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.