Implementation & Training Specialist (ITS)
BS&A Software · Lansing, MI · 3 wk ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
- Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
- Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
- Develop user documentation and guidance materials for customers
- Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
- Deliver outstanding customer support and address client concerns throughout the implementation process
- Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
- Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team
Qualifications
- Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
- Strong communication skills, both written and verbal, are essential
- Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
- Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
- Ability to manage stress and anxiety levels in complex and fast paced environments
- Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required
Benefits
- Competitive pay
- Health Insurance – BCBS of Michigan – Employer-paid premium
- Health Savings Plan – Employer contributes 75%
- Dental Insurance – Employer-paid premium
- Vision Insurance – Employer-paid premium
- Retailer – 401(k) – Employer-paid
- Retailer – 401(k) – Employer matches 50% of team member contribution
- Paid Parental Leave
- Disability Insurance – Employer-paid premium
- Life Insurance – Employer-paid premium
- Generous PTO and Holiday Time
- Company-sponsored events