Implementation Training Specialist

SERV Behavioral Health System, Inc. is seeking a dynamic Implementation Training Specialist to lead the training and organizational readiness for our implementation of the iCareManager (iCM) Electronic Health Record.

Responsibilities

• Develops the implementation plan and training strategy for organization-wide Electronic Health Record system implementation; identifies training needs by role, workflow, department and implementation phase, and coordinates training schedules.
• Collaborates with the iCareManager implementation team, stakeholders and subject matter experts to understand system functionality and approved workflows.
• Participates in testing and configuration reviews, identifies gaps and training needs, escalates issues to project stakeholders.
• Develops organization-specific, plain-language training materials including user guides, quick-reference guides, job aids, presentations and FAQs.
• Provides instructor-led, virtual, and hands-on training sessions for staff, supervisors, super-users and assigned groups as appropriate.
• Uses practical examples, exercises and demonstrations to ensure learner understanding and readiness.
• Monitors completion of training assignments and provides updates to leadership as needed.
• Supports go-live implementation by coordinating training resources, monitoring common obstacles and frequent questions, updating materials and addressing urgent training needs.
• Performs other duties as assigned or as necessary to support departmental or organizational objectives.

Requirements

• Bachelor’s Degree from an accredited college or university in Instructional Design, Information Technology, Project Management, Training and Development, Education or related field, or equivalent combination of education and experience.
• 3-5 years’ experience developing and delivering role-based training, e-learning, learning management system content and train-the-trainer content in a healthcare, behavioral health, human services or technology environment.
• Experience creating training materials for EHR systems or equivalent scale software applications and workflows.
• Experience with change management and organizational readiness activities.
• Valid driver’s license in the state of residence plus three-year driving history and a driving record in good standing.
• Reliable transportation and ability to travel between worksites.

Skills

• Ability to translate technical information into clear, practical instructions for a broad and diverse audience with varying skill levels.
• Technical aptitude to learn new systems quickly and understand effects of configuration on workflows.
• Excellent communication skills, project management skills and presentation skills.
• Ability to thrive in a fast-paced environment with multiple competing deadlines.
• Proficiency with Microsoft Office, Teams, SharePoint, PowerPoint, Word and associated collaboration tools; familiarity with iCareManager is a plus.

Pay

$78,000.00 per year.