Implementation Technician II

About the role

Envysion, a leading provider of video-based SaaS technology solutions for retailers, is seeking an Implementation Technician II for our installation support team. You will supply technical support to internal and external teams, handle real-time escalation calls from partners and end customers during installations, assist in training technicians, and ensure every install meets Envysion’s high technical standards.

Responsibilities

• Ensure that long-term partner and customer relationships are protected by providing world-class, solution-oriented technical support and delivering actionable performance feedback.
• Maintain professional demeanor during high-pressure moments, troubleshooting real-time technical issues with field technicians.
• Work with internal teams when technical issues occur to resolve at the earliest time frame.
• Ensure that the detailed technical plans provided in the Installation Scope of Work are executed by internal and external team members.
• Conduct system checkouts to guarantee our solution is correctly and completely implemented before signing off.
• Provide clear and detailed communication to update internal teams and systems of progress, follow-ups, blockers, and next steps.
• Collaborate on "train-the-trainer" sessions to ensure that partners, technicians, and customers alike are operating on the most up-to-date installation information.

Requirements

• High School Diploma or GED
• 2+ years experience in a technical support role
• Legal authorization to work in the U.S. indefinitely is required.

Preferred Competencies And Skills

• Technical Aptitude: Computer literate with a strong grasp of Linux and Google Workspace. Experience with Salesforce is a major plus.
• Networking & Integration: Strong system integration experience and robust networking knowledge.
• Industry Knowledge: Familiarity with surveillance/CCTV system installations and operations. Field experience is highly valued.
• Autonomy & Drive: A proven track record of working independently. You prefer autonomy over micromanagement.
• Adaptability: Ability to multi-task in a fast-paced environment while maintaining an enthusiastic and patient demeanor with field techs or clients.
• Attention to Detail: Meticulous follow-up and follow-through skills both externally and internally; you don't leave loose ends.
• Flexibility: Willingness to work nights and weekends if a major rollout requires it.
• Education/Experience: Formal technical training is preferred, along with demonstrated progressive advancement in your technical career.

Pay

Target Base Salary Range: $49,000 - $51,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave