Implementation Technical Analyst

Haynes Inc., an experienced long-term government contractor, is searching for an Implementation Technical Analyst to serve our client, the Department of State (DOS) in Charleston, SC. To be considered for this job, the candidate must be able to obtain a security Secret Clearance or already possess one.

About Haynes, Inc.

Haynes Inc. continues to partner with the Department of State (DoS) in Charleston, SC. Our 80+ employees support the DoS Comptroller and Global Financial Services (CGFS) Center in the areas of: Global Compensation, Information Systems Security (ISSO), and Global Financial Operations. We serve the U.S. Foreign Service, Department of State Civil Service, Foreign Service Retirees, Embassies, and Overseas U.S. Agencies reaching 180 countries and 140 currencies. Haynes, Inc. provides services in:

• Accounting
• Administration
• Budget
• Travel
• Vouchering
• Accounts Receivables
• Reconciliation
• Systems Analysis
• Information Systems
• Computer Security
• Payroll and Compensation
• Treasury
• Payroll Customer Service
• Training
• Audits
• Paralegal Analysis

Haynes, Inc. offers a robust benefits package including:

• 11 paid Federal holidays
• Generous Employer Match on your 401k
• Paid Time Off
• Medical/Dental/Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability
• Tuition Reimbursement
• Free Professional Development & Training Program with 9000+ courses

We thrive on providing a good work/life balance and creating an inclusive culture where employees feel valued, appreciated, and are rewarded for top performance.

Department Overview

The Bureau of Comptroller Global Financial Services (CGFS) of the Department of State (DoS) requires the contractor to provide Training Specialist services in the Office of Customer Support and Training. The Office of Customer Support and Training is responsible for customer help desk services, knowledge base management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees.

This position will provide instructional design, development, and delivery support for the CGFS/CST Implementation Team and will report to the Implementation Project Manager.

Requirements

• Specialized, in-depth subject matter experience with Federal accounting and financial management policies, practices, reporting, and operations is desirable.
• Demonstrated capability analyzing complex financial systems requirements, troubleshooting, and resolving issues.

Preferred Skills

• Experience with DoS financial systems used by Overseas posts, both internal and external systems.
• Knowledge of Federal accounting/financial management policies, practices, operations, and procedures.
• Experience with technical environments supporting DoS, such as DEVNET and training database management.
• Perform customer support for large, complex financial system implementations.
• Microsoft 365 Certified.

Responsibilities

• Assist in designing, developing, and delivering formal and informal training, including:
  • Updating training aides for financial software implemented at overseas posts, which includes the development of syllabuses, classroom handouts, classroom exercises, answer keys, and training databases.
  • Independently editing, modifying, and updating training documentation based on periodic changes to all software (semiannual, biannual, and annually - depending on the course), based on guidance from the CGFS Implementation Project Manager.
  • Collaborating with trainers and incorporating appropriate changes in current training materials and future releases.
  • Developing new online accessible training materials and courses using new technologies such as podcasts, web-based seminars, computer-based-learning (CBL) modules, and software simulation programs.
  • Assisting with the electronic archiving of the implementation training library, by version, to better track and implement changes to current materials, handbooks, workbooks, exams, and activities.
• Attend User Acceptance Reviews (UARs) and serve on working groups that deal with software changes.
• Provide Tier I (helpdesk) level support as the Primary POC for all posts during their conversions until the handoff of support to the CGFS Customer Support Help Desk after go-live, including:
  • Logging issues, tracking resolutions, and providing additional Tier II (subject matter expert) support as needed.
• Assist in the setup of the training database(s) in preparation for each conversion, including staging exercises, updating training environments, and resetting existing exercises.
• Assist in the setup of webinar sessions and helping posts with webinar functionalities, e.g., audio, microphone, camera, and screen sharing capabilities.
• Assist in the setup of Training Accounts for scheduled and non-scheduled classes.
• Assist other members of the team as needed to successfully implement each post.
• Support CGFS ISO-9001 activities as needed.
• Perform other duties as assigned.

Software Systems Utilized

• Regional Financial Management System (RFMS) Momentum & Cashiering
• WebGELS
• Global Business Intelligence (GBI)/WebI/Power BI
• E2 Solutions
• Compliance and Identity Management System (CIMS)
• AdminiPost
• Property related Obligation & Payment Platform (PrOPP)
• Real Property Application (RPA)
• ServiceNow
• Secure File Transfer System (SHIFTS)
• GFS Knowledge Base (KB)
• Adobe Suite (Acrobat, Captivate, Creative Cloud)
• Microsoft (MS) Office & O365 applications (Excel, PowerPoint, SharePoint, Word, Stream)
• Virtual Meeting Platforms (e.g., MS Teams, WebEX, Google Meet, Adobe Connect, etc.)

Additional Information

To be hired, the candidate must reside in the state of South Carolina. This position supports a government contract and is subject to the government agency rules and management. All contractors supporting the Department of State must be able to either possess or obtain a security clearance of Secret. Employees shall remain in their current position for at least one year before applying for another job within the company or contract.

Pay

Starting salary range of $63,800 - $72,800.

Schedule

This is a full-time job located on Dyess Ave. in North Charleston, SC. Work hours are 40 hours per week between the hours of 6:00 am - 6:00 pm. Flextime is available. Core working hours are 9:45 am - 2:45 pm. The contract has a non-compensated 30-, 45-, or 60-minute lunch Monday through Friday. Additional hours may be required and/or must be authorized by your Program Manager and DoS Management.