Implementation Specialist, Thai Bilingual - Remote

About the role

The organization operates in the technology sector, providing digital solutions specifically designed to help restaurants and local businesses improve operations, increase sales, engage customers, and support their employees. It addresses the challenge of digital transformation in hospitality by delivering tools that streamline restaurant management and customer interaction.

The IMPLEMENTATION SPECIALIST, THAI BILINGUAL role focuses on managing and supporting Thai-speaking customers through the onboarding process from purchase to full implementation of the company's technology. This position directly impacts customer success by ensuring smooth adoption and effective use of the digital platform, contributing to the overall growth and satisfaction of clients within the Thai-speaking market.

Responsibilities

• Partner with restaurant owners during the Go-Live phase using product knowledge and project management skills to deliver implementation within timeline and budget.
• Develop best practices for daily restaurant operations leveraging the technology, including managing labor, food costs, table turn time, and guest relations.
• Conduct remote site assessments to determine networking needs before installation and communicate requirements.
• Perform remote onboarding, document system installation, and note any deviations from best practices.
• Create and lead training sessions for restaurant staff to optimize use of the system aligned with their workflows.
• Manage multiple onboarding engagements simultaneously, covering a large client base.
• Provide post-live remote support to assist customers during initial use, including troubleshooting and additional training.

Requirements

• Bilingual/Fluent in Thai and English
• Experience in the restaurant or hospitality industry
• Minimum 3 years in roles focused on customer satisfaction and business operations, such as a Restaurant General Manager
• Proven ability to work independently and manage competing priorities in dynamic environments
• Demonstrated success in meeting and exceeding goals
• Strong communication, organizational, and influencing skills

Pay

• Zone A $70,000 to $80,000 USD
• Zone B $60,000 to $70,000 USD
• Zone C $55,000 to $65,000 USD
• Starting salary determined by skills, experience, and geographic location
• Compensation includes base salary, cash incentives (overtime, bonus/commissions if eligible), equity, and benefits

Benefits

• Medical insurance
• Dental insurance
• 401(k)