Implementation Specialist, StudySync

About the role

As an Implementation Specialist, StudySync, you will oversee the implementation and management of customer needs for all StudySync accounts within your assigned region. You will provide training and support for schools through webinars, product training, professional development sessions, and sales presentations, and communicate regularly with district leadership, administrators, and coaches, teachers, and our sales partner to ensure customer success.

Responsibilities

• Oversee implementation and management of account needs for all accounts within the assigned region.
• Provide support for accounts nationwide as needed.
• Utilize Salesforce to track all account data including sales opportunities, contacts, communication, and training.
• Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.
• Communicate regularly and work effectively with districts, school administrators, and teachers to ensure successful program implementation and customer success.
• Collaborate with our partner to support sales and training needs.
• Deliver technical support and troubleshoot customers’ needs and requests.
• Lead online live chat and public webinar sessions for customers and prospects nationwide.
• Maintain a flexible schedule to provide customer training and travel to training sessions, support meetings, and team presentations.
• Facilitate account management across the life cycle of a customer from interest, sales, presentations, onboarding to renewal.
• Manage or assist with team projects, including, but not limited to, webinars, training, and collateral development.
• Other duties as assigned.

Requirements

• Bachelor’s degree or higher, and at least 5 years of experience in grades K-12 education (6-12 preferred), classroom, or administration; or an equivalent combination of education and experience.
• Knowledge of current educational standards and effective teaching practices.
• Experience leading professional development and/or product training.
• Familiarity with web-based programs such as Salesforce, Slack, Zoom, and more.
• Strong proficiency in Google and Microsoft Office Suites.
• Team player with strong skills in communication, organization, public speaking, and problem-solving.
• Ability to manage multiple accounts, projects, and tasks simultaneously.
• Experience working remotely and independently.
• Willingness and availability to travel for presentations and customer training and meetings within the USA; up to approximately 40% of the time, based on account requests.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks.
• Experience with web-based programs and software.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment.

Skills

• Effective communication skills.
• Organizational skills.
• Public speaking skills.
• Problem-solving skills.
• Technical support and troubleshooting skills.
• Customer service skills.

Benefits

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Lifetime and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Pay

Base pay is anticipated to be between $65,972.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Schedule

This is a regular, full-time position, reporting to the Implementation Manager, StudySync. You can also expect up to approximately 40% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.