Implementation Specialist - POS

Key Responsibilities

• Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment.
• Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.
• Avoid managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines.
• Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.
• Gather and assess site readiness requirements, providing recommendations to ensure successful installations.
• Cookordination with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed.
• Develop training materials and deliver training sessions to end users, ensuring effective system adoption.
• Provide on-site and remote support during go-live, assisting users and troubleshooting operational issues.
• Document implementation processes and outcomes to support transition to Customer Care for ongoing support.
• Collaborate with clients and internal teams to continuously improve implementation processes and best practices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience in hospitality, technology, or IT environments.
• 2–3 years of experience in system implementation, IT support, or hospitality operations.
• Basic understanding of business operations and accounting practices.
• Experience with hospitality systems such as POS, PMS, or inventory/procurement solutions preferred.
• Willingness and ability to travel extensively (up to 90%), including domestic and international travel.

Required Skills & Competencies

• Strong communication skills with the ability to engage customers and internal teams effectively.
• Solid problem-solving and analytical abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.
• Willingness and ability to work independently with a high level of initiative.
• Proficiency in Microsoft Office tools.
• Adaptability and flexibility in changing project environments.
• Collaboration and teamwork across cross-functional groups.

Personal Attributes

• Positive, team-oriented attitude with a strong work ethic.
• High level of accountability and ownership of assigned tasks.
• Willingness to go above and beyond to meet client expectations.
• Resilient and able to perform under pressure during critical project phases.
• Detail-oriented with strong organizational skills.
• Eager to learn new technologies and processes.
• Professional, customer-facing demeanor.