Implementation Specialist – Persivia (USA)

Key Responsibilities

• Lead end-to-end implementation for new customers and product expansions.
• Carry out requirements gathering, workflow analysis, and solution design.
• Configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules.
• Manage timelines, deliverables, and go-live processes.
• Collaborate with engineering to troubleshoot and validate technical readiness.
• Conduct role-based training for clinicians, care managers, and operational teams.
• Document workflows, configurations, and SOPs.
• Support change management strategies to drive adoption.
• Lead UAT, workflow testing, and regression checks.
• Ensure configurations align with clinical and operational rules.
• Track issues until complete resolution.
• Work with Product on requirements and customer feedback loops.
• Partner with Customer Success for post-go-live transition.
• Collaborate with Engineering/DevOps for technical readiness.

Required Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data: HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

Preferred Experience

• Experience implementing CCM, TCM, RPM, MIPS, VBC, Analytics or Quality programs.
• Exposure to value-based care and clinical program logic.
• Prior work in SaaS, population health, or analytics platforms.
• Understanding of HIPAA, PHI, and healthcare compliance.