Implementation Specialist II (Must have Energy/Utility background)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes overview of role, essential duties (responsibilities), qualifications (including required and preferred), skills (some listed), benefits (list). No explicit Pay or Schedule mentioned (though mentions 100% remote, flexible, travel 30%). Schedule not explicit; we could maybe include Schedule if mention of remote/flexible? But rule: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits is stated: list of benefits. So include Benefits. Pay not stated, so omit. Schedule not explicitly stated (though mentions flexible environment, 30% travel, remote). Could interpret schedule as flexible work hours? Not explicit. Safer to omit Schedule. We need headings: About the role (maybe Overview Of Role/Job Purpose). Responsibilities (Essential Duties). Qualifications (including required and preferred). Skills (maybe separate? The qualifications includes skills; but we can have Skills section for abilities listed). Benefits. We must not repeat job title as heading. No Job ID. We must preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO, equal opportunity, navigation, cookie, legal, scam-warning, application instructions. Also remove duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. About the role: The paragraph starting "Overview Of Role/Job Purpose The Implementation Specialist II will lead our clients through the implementation process..." plus maybe preceding paragraphs about VertexOne? Actually "About VertexOne" later is separate. The "Overview Of Role/Job Purpose" is the role description. Also earlier paragraphs about VertexOne mission etc could be considered "About the company" but not requested. We'll include About the role as the overview. Responsibilities: Essential Duties list (many bullet-like sentences). We'll convert each sentence to

. Qualifications: includes required qualifications: Utility and/or utility consulting experience and knowledge of CIS Billing systems or ERP Systems is required. 4+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as ... Proficiency in SQL ... Preferred ... etc. Also Preferred Qualifications: Personal Attributes list. We need to include both required and preferred under Qualifications? Could separate but rule: prefer few substantive sections over many thin ones. Could combine required and preferred under Qualifications heading, with subpoints. That's fine. Skills: The posting includes many skill statements: Ability to promote..., Skills to identify..., Strong ability..., Ability to quickly grasp..., Ability to meet deadlines..., Excellent at multi-tasking..., Ability to create..., Excellent at conflict resolution..., Ability to work well under pressure..., Highly self-motivated..., etc. Also Preferred Qualifications personal attributes: Customer-centric mindset, Project coordination..., Technical aptitude..., Cross-functional collaboration..., Continuous improvement..., Initiative and Ownership, Excellent communication skills. Those could go under Skills. We must not invent or summarize away detail; we need to preserve all substantive information. So we need to list each skill/attribute as separate

. That may be many but okay. Benefits: list: Comprehensive medical, dental, vision, disability, life insurance; Health Savings Account (HSA), Flexible Spending Account (FSAs); 401K match; Flexible PTO; Employee recognition platform with monetary rewards; 100% Remote work environment; Initial work from home stipend; Leadership/Coaching training programs; Free access to Bizlibrary for unlimited professional development; Employee Assistance Program (EAP) with counseling sessions available 24/7; Health and wellbeing programs; Paid parental leave; Employee bonus referral program; Employee Discount Program. We must not include boilerplate like Equal Opportunity Employer etc. Now produce HTML. Structure:

About the role

... (the overview paragraph)

Responsibilities

• Lead and guide clients through the implementation process taking full ownership of your specialized area from a business and technical perspective.
• Analyze and model business requirements to create technical requirements.
• Translate client’s business needs into functional and design specifications.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.
• Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
• Prepare/Review System Functional Specifications and Business and Use Case documentation.
• Lead High Level Design and Best Practice sessions.
• Perform Use Case walkthroughs.
• Develop test cases and perform testing on changes and enhancements.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
• Work with third party vendors during requirements, design and testing phases.
• Escalate and communicate issues to VertexOne Management or Clients as needed.
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Client on-site meetings during key phases of the project (30% travel)

Qualifications

• Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems or Enterprise Resource Planning Systems is required.
• 4+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
• Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred.
• Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).
• Experience working with AI tools for data analysis, process automation is preferred.
• Demonstrated experience in business process design and requirements analysis.
• Knowledge of and experience with Web APIs and Batch Processes is preferred.
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
• Skills to identify, communicate, and resolve issues effectively.
• Strong ability to analyze issues and solve problems effectively.
• Ability to quickly grasp new concepts and manage change through innovation and flexibility.
• Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.
• Excellent at multi-tasking while maintaining high standards and productivity.
• Ability to create and maintain project plans, timelines and milestones.
• Excellent at conflict resolution and handling challenging stakeholder interactions.
• Ability to work well under pressure.
• Highly self-motivated and proactive.
• Preferred Qualifications Personal Attributes: Customer-centric mindset.
• Project coordination and time management.
• Technical aptitude and attention to detail.
• Cross-functional collaboration.
• Continuous improvement and adaptability.
• Initiative and Ownership.
• Excellent communication skills.

But note we duplicated some skill lines also in qualifications; we might be double counting. The qualifications section already includes many ability statements; we could treat them as qualifications. The skills section could be separate but we might avoid duplication. However the instruction: "Prefer a few substantive sections over many thin ones." Could combine qualifications and skills into one Qualifications section. But we already have many items; maybe better to split: Qualifications (required/experience) and Skills (abilities). However we must not duplicate content. Let's see: The qualifications list includes ability statements like "Ability to promote and maintain a positive and inclusive work environment..." etc. Those are more like skills. The posting also includes "Skills to identify, communicate, and resolve issues effectively." etc. So we could keep them under Qualifications. Then we could have a separate Skills section for the personal attributes list (Preferred Qualifications Personal Attributes). But those are also attributes. Might be okay to have both sections but ensure no duplication. Let's extract: Required qualifications (first two bullet points). Then proficiency in SQL preferred. Then understanding software development process etc. Then proficient in common desktop applications. Then experience with AI tools preferred. Then demonstrated experience in business process design and requirements analysis. Then knowledge of Web APIs and Batch Processes preferred. Then after that, there is a block: "Ability to promote and maintain a positive and inclusive work environment..." etc. Those are more like skills/competencies. Then "Skills to identify, communicate, and resolve issues effectively." etc. Then "Preferred Qualifications Personal Attributes: Customer-centric mindset..." etc. Thus we could have: Qualifications (required/experience) - includes first 7 bullets. Skills - includes ability statements, skills to identify..., personal attributes. But we need to avoid duplication: The ability statements are not duplicated elsewhere. The personal attributes are separate. Let's list ability statements: - Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards. - Skills to identify, communicate, and resolve issues effectively. - Strong ability to analyze issues and solve problems effectively. - Ability to quickly grasp new concepts and manage change through innovation and flexibility. - Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently. - Excellent at multi-tasking while maintaining high standards and productivity. - Ability to create and maintain project plans, timelines and milestones. - Excellent at conflict resolution and handling challenging stakeholder interactions. - Ability to work well under pressure. - Highly self-motivated and proactive. Personal attributes (Preferred Qualifications Personal Attributes): - Customer-centric mindset - Project coordination and time management - Technical aptitude and attention to detail - Cross-functional collaboration - Continuous improvement and adaptability - Initiative and Ownership - Excellent communication skills Now Benefits list as above. Now About the role paragraph: Let's capture exactly: "Overview Of Role/Job Purpose The Implementation Specialist II will lead our clients through the implementation process of our Solutions to analyze client business needs and translate them into functional and design specifications utilizing solution best practices. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps As a specialist in digital & analytics solutions, your primary focus will be on AMI presentment, data analytics, communications, and streamlining call center operations through digitization. You will be responsible for end to end project oversight and serve as the main liaison for clients, facilitating meetings, providing regular status updates and ensuring client satisfaction through clear communication and strong guidance. A solid understanding of the end-to-end utility customer facing and meter-to-cash