Implementation Specialist II (Must have Utility implementation background)

Overview of Role/Job Purpose

An Implementation Specialist II is responsible for managing and executing the implementation of software systems and solutions, ensuring they meet client requirements and are delivered on time.

Essential Job Duties

• Project Management: Oversee the implementation process, ensuring projects are completed on time and within budget.
• Client Interaction: Serve as the primary point of contact for clients, understanding their needs and providing solutions.
• System Integration: Coordinate the integration of new systems with existing infrastructure.
• Testing and Troubleshooting: Conduct thorough testing and troubleshooting to ensure system functionality.
• Documentation: Create and maintain detailed documentation of implementation processes and client interactions.
• Training and Support: Provide training and ongoing support to clients and internal teams.
• Continuous Improvement: Identify areas for process improvement and implement best practices.

Required Skills/Qualifications

• Experience: Extensive experience in implementation, project management, or a related field, typically 5+ years (working for a utility SaaS company preferred).
• Technical Skills: Proficiency in relevant software and technologies, with strong problem-solving abilities.
• Education: A degree in Computer Science, Information Technology, Business, or a related field.
• Communication: Excellent verbal and written communication skills to effectively interact with clients and team members.
• Leadership: Strong leadership and organizational skills to manage multiple projects and teams.

What VertexOne Has To Offer

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Ledgership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available
• 24/7 Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

Equal Opportunity Employer

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.