Implementation Specialist I / Client Onboarding - Bilingual

This is a hybrid position working 3 days in the office and 2 days at home each week.

About the role

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services.

Every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This role operates in a metrics-driven call center environment as part of a structured day.

Responsibilities

• Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally: Collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate: Work on multiple time-sensitive follow-ups/projects simultaneously. Share essential information with clients and internal teams. Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Requirements

• Prior experience is not required; training will be provided.
• Ability to work overtime hours during peak seasons.
• Bilingual in English and Spanish is a plus.

Benefits

• Join one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Best-in-class benefits starting on Day 1, including mental health and well-being support.
• Company-paid time off for volunteering for causes you care about.

Pay

$17.50 / hour