Implementation Specialist, Customer Training, Pharmacy Automation

Responsibilities

• Provide training, project leadership, and guidance for the implementation of Pharmacy Automation products.
• Facilitate the execution of all training plans and assist with evaluating training effectiveness.
• Deliver training at customer sites, the Automation Academy, and via web-based tools on Swisslog products and solutions.
• Offer guidance to customers and internal staff on automation best practices.
• Assist the Pharmacy Automation business team by responding to questions and support issues from staff and customers.
• Organize and develop training manuals, guides, and course materials for presentations and training sessions.
• Provide training to internal team members as required.
• Training Delivery: Lead in-person and web-based learning activities on Swisslog products, solutions, and automation best practices.
• Implementation Support:
  • Participate in post-sales/pre-installation meetings and conference calls.
  • Provide documentation for Kick-Off meetings outlining training expectations.
  • Guide customers through implementation and application build, including label specifications, medication order management, and formulary development.
• Go-Live and Customer Support:
  • Provide on-site support for go-live activities.
  • Coordinate the transition to Field Service support.
• Instructional Design: Assist the Operations team with curriculum development and delivery methods, including trainer-led, hands-on, computer-based, or blended learning.

Requirements

• Associate’s Degree (preferred).
• Pharmacy Technician certification (State Licensed or PTCB) preferred, or equivalent experience.
• 5+ years of experience working in a hospital inpatient pharmacy.
• Experience with the implementation of Medication Management systems and automation (preferred).
• Computer proficiency, including Microsoft Office applications and basic troubleshooting skills.
• Ability to work independently and as part of a collaborative team.
• Passion for providing exceptional customer service.

Pay

Salary range for this position is $63,000 - $75,000.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Tuition reimbursement.
• Disability coverage.
• 401k matching (up to 8%).