Implementation Specialist

About the role

We’re looking for an Implementation Specialist to join our Heartland School Solutions team and help shape the future of global commerce. Your work will directly influence customer adoption, satisfaction, and long-term success.

Responsibilities

• Lead successful customer implementations that accelerate time-to-value for school districts, ensuring they are positioned to confidently adopt and maximize MySchoolBucks solutions from day one.
• Drive exceptional client outcomes by delivering expert guidance and training that increases user adoption, strengthens customer confidence, and contributes to long-term client satisfaction and retention.
• Build and configure high-quality payment environments that enable secure, reliable transaction processing and support the operational goals of schools and district administrators.
• Influence continuous improvement by identifying trends, gathering customer feedback, and recommending enhancements that elevate the customer experience and improve implementation efficiency.
• Partner across teams to resolve complex challenges and deliver seamless onboarding experiences, helping customers achieve their goals while supporting business growth and operational excellence.

Requirements

• Experience supporting software implementations, online payment solutions, financial technology, or customer onboarding programs with a track record of delivering positive customer outcomes.
• Strong verbal and written communication skills, with the ability to build trust, simplify complex information, and confidently engage customers through virtual and digital channels.
• Prioritization and organization skills, with the ability to manage multiple priorities while maintaining exceptional attention to detail, accuracy, and accountability in a fast-paced environment.
• Proven ability to work independently and collaboratively across cross-functional teams to solve problems and deliver results.
• Experience using customer relationship management (CRM) platforms, such as Salesforce, to manage customer interactions, maintain visibility, and support informed decision-making.
• A bonus if you have experience with project management methodologies and coordinating customer onboarding or implementation milestones.
• Knowledge of accounting principles, payment processing, or K-12 education technology environments.
• Experience using Google Workspace applications, Microsoft Excel, and Adobe Acrobat Pro to support client-facing processes and operational efficiency.

Qualifications

Commensurate with experience.

Skills

• Customer service and support skills
• Project management skills
• Technical skills in software implementations, online payment solutions, and financial technology

Benefits

N/A

Pay

TBD

Schedule

TBD

What makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Apply now

To take your career global, apply now.