Implementation Specialist

About the role

The Implementation Specialist for the Marine Division at Storable is responsible for onboarding new clients and resolving complex issues in a SaaS environment. They manage the process of onboarding 15+ new clients each month, handle customer inquiries and service requests, and troubleshoot and resolve issues via phone and email.

Responsibilities

• Manage the process of onboarding 15+ new clients each month onto our platforms.
• Import, organize, and merge batches of client data.
• Be a point of contact for customer inquiries and service requests during the onboarding process.
• Manage customer expectations.
• Work within tight deadlines.
• Troubleshoot and resolve issues for clients via phone and email.
• Advising clients on how to get the most out of our products.
• Resolve complex questions on time.
• Resolve product inquiries.

Requirements

• Data Analysis and Project Management experience preferred.
• Advanced skills in Microsoft Excel.
• 3+ years of experience working on an implementation team.
• Excellent customer service skills.
• Strong communication skills (written and verbal).
• Ability to problem solve, analyze situations, and provide solutions.
• Highly organized with strong attention to detail.
• Foundational knowledge of math, accounting, and finance concepts.
• Ability to understand and troubleshoot accounting/financial data preferred.
• Ability to analyze a financial ledger and quickly complete calculations based on the information provided.
• Licensed to work in the United States on a full-time basis.
• Available to travel up to 25% as needed.

Qualifications

• Lives near a major airport (30 minutes) and be available to travel up to 25% as needed.

Skills

• Data Analysis and Project Management.
• Advanced skills in Microsoft Excel.
• Customer Service Skills.
• Strong Communication Skills.
• Problem Solving and Analytical Skills.
• Attention to Detail.
• Financial Knowledge.
• Travel Availability.

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!

Pay

$60,000 USD - $85,000 USD

Schedule

Full-time