Implementation Specialist

Responsibilities

• Create and own new client implementation project plans for clients onboarding and;
• Support creation and refinement of onboarding documentation and process templates
• Ensure timely go-live dates are achieved.
• Cook up and facilitate internal and external implementation meetings.
• Facilitate client kickoff, milestone check-ins, and stabilization calls
• Coordinate task completion with internal and external teams by;
• Track and manage deliverables across internal teams (IT, Analytics, Dev, CSE, Client Services)
• Maintain and update internal project trackers, Jira boards, and status dashboards
• Ensure clients meet required milestones (e.g., file delivery, SFTP setup, plan mappings)
• Cook up post-go-live reconciliation and reporting efforts
• Proactively communicate risks, blockers and progress to stakeholders
• Effectively present complex concepts to various audiences
• Lead other implementation projects to support existing clients, such as system migrations and upgrades, data files format updates, introducing new payment instruction file formats, etc
• Other activities as requested.

Requirements

• Bachelor's degree or equivalent
• 3+ years in project management, implementation, or client delivery roles
• Experience coordinating cross-functional teams and driving results through influence
• Strong organizational and communication skills
• Proficiency with project tools (e.g., Jira, Smartsheet, Excel)
• Experience in healthcare data, EHR (EPIC a plus), or payer workflows preferred
• Experience managing multiple projects simultaneously

Preferred

• PMP or other project management certifications
• Familiarity with SFTP, file formats (pipe-delimited, flat files), or healthcare data structures
• Experience supporting revenue cycle, eligibility, or insurance discovery processes

Why Medlytix?

• Competitive Pay
• Remote/Hybrid Work Environment (***Candidates can be located anywhere in the US)
• Competitive Paid Time Off
• Comprehensive Medical, Dental, Vision and 401K Packages
• Family Support Benefits
• Paid Company Holidays