Implementation Specialist

About the role

StudySync, a leading developer of digital curriculum for grades 6-12 in the United States, is seeking a full-time Implementation Specialist to perform account management and training for customers but also regional sales support alongside our U.S. sales and distribution partner.

This is a regular, full-time position, reporting to Implementation Manager, StudySync.

Responsibilities

• Oversee implementation and management of account needs for all accounts within the assigned region.
• Provide support for accounts nationwide as needed.
• Utilize Salesforce to track all account data including sales opportunities, contacts, communication, and training.
• Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.
• Communicate regularly and work effectively with districts, school administrators, and teachers to ensure successful program implementation and customer success.
• Communicate regularly and work collaboratively with our partner to support sales and training needs.
• Provide technical support and troubleshoot customer needs and requests.
• Effectively lead online live chat and public webinar sessions for customers and prospects nationwide.
• Maintain a flexible schedule to provide customer training and to travel to training sessions, support meetings, and team presentations.
• Pro-active account management across the life-cycle of a customer from interest, sales presentations, on-boarding to renewal.
• Manage or assist with team projects including but not limited to webinars, training, and collateral development.
• Other duties as assigned.

Qualifications

• Bachelor's degree or higher from an accredited school or university and at least 5 years' experience in grades K-12 education, classroom or administrative experience; or an acceptable combination of education and experience.
• Grade levels 6-12 preferred, ELA also preferred.
• Knowledge of current educational standards and effective teaching practices.
• Familiarity with English Language Development (ELD) standards, instructional models, and best practices, particularly within California educational settings.
• Experience leading professional development and/or product training.
• Familiar with web-based programs such as Salesforce, Slack, Zoom, and more.
• Strong skills in Google and Microsoft Suites.
• Team player with strong skills in communication, organization, public speaking, and problem-solving.
• Ability to manage multiple accounts, projects, and tasks simultaneously.
• Ability to work remotely and independently.

Pay

Base pay is anticipated to be between $65,972.00 and $72,000.00. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Schedule and travel

In this US-based position your location will be remote. Candidates will be required to reside in California to facilitate travel. You can also expect up to approximately 40% travel, up to 75% travel (3-4 business days per week) during peak season predominately within CA, so be sure you have a valid driver's license and automobile insurance and a clean driving record for at least the preceding 39 months. Available to travel for presentations and customer training and meetings; travel 40% and up to 75% during peak season, based on account requests.

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance