Implementation Specialist

About Us: EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems. We are seeking talented and motivated individuals to join our Professional Services team. Previous law enforcement experience is highly desirable. Job Description: As a Software Implementation Consultant, Software Support, you will have the opportunity to work in a fast-paced environment working with a team managing multiple concurrent projects. Your impact will be significant in ensuring the successful implementation and support of our software solutions. A successful candidate is highly motivated, can work independently, with minimal direction. This position requires the ability to learn the EIS suite of products and then communicate best practice use for new and established customers. Strong organizational skills will contribute to the candidates success. Experience instructing in the law enforcement, corrections environment is desirable. Responsibilities Client trainingAbility to travel for extended times is required (10+ days at times)Gathering requirements for new custom workCustomer support, low level technical support for our software usersWork closely with clients and development team members to achieve client goalsTechnical documentationProduct testingJoin on call rotation Qualifications 5+ years of industry experience, Law Enforcement or Software SupportBachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experienceExcellent customer service and oral/written communication skillsProven problem-solving skills What We Offer 3 weeks' vacation and 5 personal daysComprehensive Medical, Dental, and Vision coverage from your first day of employmentEmployee stock ownership and RRSP/401k matching programsLifestyle rewards Salary range: $65,000 - $75,000 USD per year.