Implementation Specialist

Responsibilities

• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Ensure a client doesn't only buy a product but has a positive experience with it.
• Assess and remediate existing infrastructure to support installation of new solution.
• May also perform installation, validation, and connectivity on assigned equipment.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Mentoring and coaching local FE on installed solution.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.

Qualifications

• Bachelor's or associate's degree or equivalent experience
• 4+ years of experience in installing and configuring network equipment
• 1+ year of demonstrated leadership experience
• Demonstrated experience with communicating and remediating enterprise networking infrastructure
• Demonstrated experience implementing disaster recovery procedures
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Demonstrated experience with understanding cyber security vulnerabilities