Implementation Specialist - $38.46 per hour

About the Role

This opportunity is for an Implementation Consultant, Scheduling who will own the configuration, deployment, and customer enablement of a Scheduling software module across a full customer base and multiple delivery segments. This is a configuration-intensive role focused on translating agency staffing policies into accurate, maintainable software configurations and supporting a high-quality training and go-live experience.

What You’ll Do

• Module Configuration and Delivery
  • Configure the Scheduling module to match each agency’s staffing policy.
  • Set up shift patterns and rotations, minimum staffing rules, roster rules, overtime hierarchies, callback hierarchies, trades, leave rules, and certification and qualification requirements.
  • Lead requirements-gathering sessions to understand each agency’s current staffing practices, contractual rules, and payroll interfaces.
  • Translate agency requirements into a documented configuration plan.
  • Validate configurations against real agency scenarios before go-live, including peak staffing, holiday, and exception conditions.
  • Serve as the Scheduling subject matter expert on assigned projects across segments.
  • Identify and share product gaps, defects, and field-driven enhancement requests with the team manager and product organization.
• Project Execution and Product Partnership
  • Partner with the assigned Implementation Manager to deliver Scheduling milestones on plan.
  • Surface project risks early and clearly.
  • Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.

Qualifications

• 3+ years of customer-facing implementation, configuration, or professional services experience in a SaaS environment.
• Equivalent experience administering public safety scheduling or workforce management systems may also be considered.
• Strong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices.
• Experience translating policy or contractual requirements into software configuration.
• Strong organizational skills with the ability to manage multiple concurrent customer projects.
• Excellent communication, training delivery, and stakeholder engagement skills.
• Experience with Rocketlane or a comparable professional services delivery platform.
• Working knowledge of Microsoft products, including Microsoft 365, Outlook, Teams, Word, and Excel.

Preferred Qualifications

• Direct experience as a fire or EMS scheduling or staffing officer, telecommunications supervisor, or comparable agency role.
• Hands-on experience with public safety scheduling platforms.
• Familiarity with payroll and timekeeping systems and scheduling-to-payroll data flows.
• Working knowledge of Salesforce, including account data hygiene and project handoff from sales.
• PMP, ITIL, or an equivalent professional certification.
• Direct hands-on experience with Rocketlane.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage.
• FSA and HSA options.
• 401(k) plan.
• Flexible paid time off.
• Technology stipend.
• Opportunities for advancement.
• Additional employee benefits and perks.