Implementation Services Manager

About the role

We are seeking an Implementation Services Manager who has a passion for delighting customers by delivering winning GRC strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare. As a Leader in the GRC Gartner Magic Quadrant, we are building the Best Team in GRC—period. This is a career-defining moment to join a team that is completely transforming how GRC implementation is delivered through AI innovation.

Core Responsibilities

• Own the Journey: Drive new customer onboardings and expansion implementations end-to-end within a Pod-based structure, collaborating with Engagement Managers and Pod Leaders to ensure project health.
• Leverage AI Innovation: Use LogicGate’s AI-driven assistant, Config Newton to automate point-and-click work, freeing your time for high-value creative solution design.
• Strategic Problem Solving: Move beyond reacting to symptoms; proactively solve upstream business problems to prevent churn and improve the end-user experience.
• Compress Timelines: Prove that the impossible is achievable by contributing to our goal of reducing implementation timelines through efficiency and AI.
• Consultative Advisory: Act as a trusted advisor, using exceptional listening and curiosity to understand business problems rather than just technical requirements.
• Effective Application Design: Design and build "sticky" Risk Cloud applications that drive long-term adoption and reduce technical debt.
• Collaborate for the "How": Maintain a bias for action by saying “yes” to challenges and then leveraging your Pod to figure out the best execution strategy.

Requirements

• The Hustle Factor: Proven experience being scrappy and proactive in a fast-paced environment. You have a track record of taking risks, handling "hard things," and driving results with minimal oversight.
• Experience: 4+ years in software implementations, consulting, or project management, ideally within a high-growth SaaS organization or consulting firm.
• GRC Expertise: 2+ years of experience in the GRC industry or related fields.
• AI-First Mindset: A strong interest in AI and a desire to ask “Can AI help with this?” for every task. Proficiency with generative AI tools (e.g., Gemini, Claude, ChatGPT) is highly preferred.
• Strategic Breadth: Ability to manage multiple large projects simultaneously while working effectively with executive-level stakeholders.
• Bias for Action: You are a "doer" who thrives on achieving the "unachievable" and is motivated by a high performing culture.
• Technical Aptitude: Advanced technical knowledge in Excel or similar products; ability to quickly master "no-code" configuration platforms.

Pay

The anticipated base salary range for the role is $95,000 - $115,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Schedule

Hybrid Workplace

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

Culture

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.