Implementation Project Manager, Payroll & Workforce Management

Key Responsibilities

• Oversees the timely execution of tasks and deliverables by project resources assigned to implementations.
• Drives accountability across both internal teams and customer stakeholders to ensure project success.
• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.
• Partner directly with internal and external stakeholders to drive successful client outcomes and achieve business objectives.
• Develop and maintain detailed project plans, timelines, status reports, and project documentation.
• Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.
• Facilitate business process review and requirements gathering sessions to clearly define customer needs and implementation goals.
• Configure applications to support customer requirements and operational workflows.
• Perform system configuration adjustments, customization, and reporting setup as needed.
• Cook up testing activities, including internal validation and client-led user acceptance testing.
• Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.
• Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.
• Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships.
• Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.
• Maintain awareness of industry trends and developments related to Workforce Management, Payroll, Time & Attendance, and Scheduling solutions.

Required Skills & Abilities

• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical audiences.
• Proven ability to manage, motivate, and coordinate cross-functional project teams.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent time management skills and attention to detail.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently while maintaining collaboration across teams.
• High proficiency in Microsoft Office applications, particularly Excel, including data manipulation and reporting.
• Ability to adapt quickly and remain flexible in dynamic project environments.

Education & Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered.
• 3+ years of experience managing and implementing Payroll or Workforce management implementation projects.
• Experience managing project budgets, resource utilization, and project profitability.
• Experience working in healthcare or post-acute care environments is a plus.
• Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T-SQL queries is a plus.

Location

Preference of a candidate based in New Jersey. Travel will be required for the Bektek New Jersey office.